Digital Banking – A Practitioners Overview
Digital Banking – A Practitioners Overview
  • Overview
  • Objectives & Outline
  • Methodology
  • Participant Profile
  • Trainer
  • Overview


    2 days


    9:00 AM – 5:00 PM


    Asian Banking School
    Digital Transformation requires more than the adoption of the latest technology as it is significantly more than an “IT problem”. It transcends all aspects of an organisation including its culture, people and business models, thus requiring a paradigm shift as sticking with traditional methods can hinder digital efforts. After all, an organisation’s digital transformation success is greatly influenced by how far it is willing to re-evaluate and adjust its current way of working to suit the demands of the digital economy and the ability to manage the transition to this future state.

    This programme expands on the topics covered in “Digital Banking – An Executive Overview” and provides more in-depth learning into current methodologies, frameworks and technology centred around digital banking. It is intended for the individual who is involved in their organisation’s digital initiative and is exploring which framework or tool in the market is relevant to their efforts.




    / PAX




    / PAX

    *Subject to 6% Service Tax

  • Objectives & Outline
    By the end of this programme, participants will be able to:

    • Gain insight to where within their organisation may the various methodologies and frameworks be adopted
    • Know how the digital revolution will impact the banks methodologies and processes
    • Understand the application of some of the digital technology to a financial institution

    Characteristics of Digital Banking
    • This module introduces some of the factors that uniquely characterise what digital is. Factors such as the degree of process automation, business model innovation, fluid requirements and customer centricity are drivers that shape the capabilities – be it structures, processes or technology required by the digital enterprise.

    Implications to Strategy and Planning
    • Current frameworks and methodologies around how an organisation strategises and plans its digital initiatives are explored. Deep dives will be done around Enterprise Architecture and Strategic Portfolio Planning.

    Implications to the Creation of the Product or Service
    • The way digital initiatives are conceptualised also need to be revisited. The intense focus on customer centricity has made service design a critical part of the product and services design process. Several methodologies such as User Experience (UX) design and Customer Journeys are explored and simulated in a workshop.
    • Software development life cycle methodologies such as Agile and its extension into DevOps have been identified as best practices for project delivery in an uncertain environment. The module will explore what these methodologies entail and their pros and cons.

    Digital Banking Target Architectures
    • Key components within a Digital Banking target architecture are explored and discussed including API Gateway, Service Orchestration, Middleware, Customer Management and Product Management

    Technology Innovations
    • Some of the key technologies shaping digital services are explored and their uses are discussed including Blockchain, Machine Learning, Service Orientation and Micro Services, Virtualisation and FinTech

  • Methodology

    Interactive Lectures, presentations, discussions, video, and sharing of practical experience

  • Participant Profile
    • IT Department Heads
    • Service Design Professionals
    • Retail and Business Banking Product Development Heads
    • Strategy and Enterprise Architecture teams
  • Trainer

    Ian Goh

    With more than two decades of work experience, Ian’s career spans multiple industries including Financial, Logistics, and Telecommunications both as a vendor and end user. He has held roles in multiple parts of the IT delivery value chain including operations, project and programme management, systems integration and more recently IT strategy and architecture. He has experience in various domains including CRM, Business Intelligence and SOA.

    Ian’s current interest is in the impact of the digital economy on an organisation. Given the need for agility within IT and the availability of infrastructure, platform and software as near commodity services through cloud service providers, the lines between IT and business are blurring. Thus, requiring individuals to have a broader understanding of organisational dynamics and the need to embrace new approaches to service management such as bimodal IT, DevOps and Lean. Ian is passionate about helping IT professionals in redefining their role within this context.
    Ian holds a Master’s degree in Electronics Engineering and a Bachelor’s degree in Information and Electronics Engineering from Curtin University, Western Australia. He also holds professional certifications from ITIL, TMForum, IASA and the Open Group.

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