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Digital Banking – An Executive Overview
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Digital Banking – An Executive Overview
  • Overview
  • Objectives & Outline
  • Methodology
  • Participant Profile
  • Trainer
  • Overview
    PROGRAMME DETAILS

    Duration

    1 day

    TIME

    9:00 AM – 5:00 PM

    VENUE

    Asian Banking School
    8
    AICB
    CPD HOURS
    Financial institutions are under pressure to deliver digital customer experience. While understanding the available technologies in delivering digital is important, there is much more to implementing digital banking than the mastery of the latest and greatest technologies. Digital places unique requirements on the organisation and this implies that traditional methods of organising and structuring work may hinder digital efforts.

    Digital Banking requires the organisation to rethink how it encourages collaboration between its Business and IT teams, how it plans project portfolios and how projects are structured and delivered to achieve agility and reduced time to market. Success of any digital transformation initiative is predicated on the focus of creating differentiated financial services with the use of appropriate technologies, rather than the coolness factor of the technologies.

    This programme is intended for the individual who needs an overview of the terminology and frameworks used today within the context of digital banking as well as the possible implications to existing organisational structures and processes.
    LEARNING LEVEL
    Foundation
    PROGRAMME FEE

    AICB MEMBER

    MYR

    1,100

    / PAX

    NON-MEMBER

    MYR

    1,400

    / PAX

  • Objectives & Outline
    LEARNING OBJECTIVES
    By the end of this programme, participants will be able to:

    • Understand how organisation redesign may be required in becoming digital
    • Have an overview of how some of the technologies commonly mentioned within FinTech discussions are relevant to digital banking

    PROGRAMME OUTLINE
    Characteristics of Digital Banking
    • This module introduces some of the factors that uniquely characterise digital. Factors such as the degree of process automation, business model innovation, fluid requirements and customer centricity are drivers that shape the capabilities – be it structures, processes or technology required by the digital enterprise.

    Implications to Strategy and Planning
    • Current frameworks and methodologies around how an organisation strategises and plans its digital initiatives are explored. Deep dives will be done around Enterprise Architecture and Strategic Portfolio Planning.

    Implications to the Creation of the Product or Service
    • The way digital initiatives are conceptualised also need to be revisited. The intense focus on customer centricity has made service design a critical part of the product and services design process. The customer journeys approach is explored.
    • Agile and its extension into DevOps are de facto standards in digital due to their ability to cope with uncertainty. These methodologies will be discussed.

    Technology Innovations
    • Some of the key technologies which are shaping digital services are explored and their applications are discussed including Blockchain, Machine Learning, Service Orientation and Micro Services, Virtualisation and FinTech

  • Methodology

    Interactive lectures, presentations, discussions, video, and sharing of practical experience

  • Participant Profile
    • IT Department Heads
    • Retail and Business Banking Product Development Heads
    •  Strategy and Enterprise Architecture leads
    • Transformation Office leads
  • Trainer

    Ian Goh

    With more than two decades of work experience, Ian’s career spans multiple industries including Financial, Logistics, and Telecommunications both as a vendor and end user. He has held roles in multiple parts of the IT delivery value chain including operations, project and programme management, systems integration and more recently IT strategy and architecture. He has experience in various domains including CRM, Business Intelligence and SOA.

    Ian’s current interest is in the impact of the digital economy on an organisation. Given the need for agility within IT and the availability of infrastructure, platform and software as near commodity services through cloud service providers, the lines between IT and business are blurring. Thus, requiring individuals to have a broader understanding of organisational dynamics and the need to embrace new approaches to service management such as bimodal IT, DevOps and Lean. Ian is passionate about helping IT professionals in redefining their role within this context.
    Ian holds a Master’s degree in Electronics Engineering and a Bachelor’s degree in Information and Electronics Engineering from Curtin University, Western Australia. He also holds professional certifications from ITIL, TMForum, IASA and the Open Group.

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