With more than two decades of work experience, Ian’s career spans multiple industries including Financial, Logistics, and Telecommunications both as a vendor and end user. He has held roles in multiple parts of the IT delivery value chain including operations, project and programme management, systems integration and more recently IT strategy and architecture. He has experience in various domains including CRM, Business Intelligence and SOA.
Ian’s current interest is in the impact of the digital economy on an organisation. Given the need for agility within IT and the availability of infrastructure, platform and software as near commodity services through cloud service providers, the lines between IT and business are blurring. Thus, requiring individuals to have a broader understanding of organisational dynamics and the need to embrace new approaches to service management such as bimodal IT, DevOps and Lean. Ian is passionate about helping IT professionals in redefining their role within this context.