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Overview

IN COLLABORATION WITH:
Agile Banking & Finance Talent Leaders in a Digital Age
The Covid-19 pandemic has emphasised in organisations the role of Talent Development practitioners who have been responsible for the implementation of remote working operations and safety protocols with the goal of (i) ensuring business continuity (ii) continuous learning and (ii) protecting the health and safety of staff. It has affirmed how central and important they are for the success of contemporary organisations and how essential they will continue to be in a post pandemic future.

The Agile Banking and Finance Talent Leaders in a Digital Age programme will provide the latest industry insights and practices as well as tools in helping participants to navigate talent management in the new era of digital transformation and build a new agile work culture. Through discussions with academic scholars and HR leaders from the banking industry and global consulting work, they will learn how digital technology can equip them to be Technology Proponents and digital facilitators in their own organisations. They will also be able to enhance their knowledge in managing multi-generational employees and carrying out recruitment and onboarding in a hybrid work culture.

This unique programme specially designed for senior level professionals in the financial services industry will be delivered over one week in Bologna, Italy. Classes will be held at the Bologna Business School, which is part of the University of Bologna, the oldest university in the Western world. The overall learning will be done via classroom style, with a mix of interactive sessions, case studies, industry talks and workshops. There will also be sharing of experiences through networking engagements which include a company visit to the headquarters and factory of Lamborghini and dinner talk by a well-regarded leader in innovation and digital transformation.

The Agile Banking and Finance Talent Leaders in a Digital Age programme was developed by the Asian Banking School in collaboration with one of the top business schools, the Bologna Business School (BBS). The week-long curriculum draws from the BBS’ leading edge Masters in HR & Organisation programme which is recognised by the Society for Human Resource Management (SHRM). SHRM is the largest human resources organisation in the world; operating for over 70 years with over 300,000 members worldwide.
Programme Outline
Programme Faculty
Bologna Business School (BBS) is a private foundation created by the University of Bologna, the oldest university in the Western world, to offer postgraduate and post-experience management training.
In addition to the University of Bologna, BBS members are: Automobili Lamborghini, BBS Society of Scholars, Confindustria Emilia Centro, Dallara Automobili, Ferrari, Fondazione Cassa di Risparmio in Bologna, Fondazione Guglielmo Marconi, Granarolo, IMA, Marchesini Group and Unicredit.

The School differs in its interdisciplinary approach, in its integration with the production context of Emilia- Romagna and in its focus on "industry champions" (leading organisations in their sectors or in their niches, regardless of size).
AN INTERDISCIPLINARY FACULTY
The faculty of the School is made up of professors and researchers from 9 Departments of the University of Bologna, visiting professors with permanent positions and a large group of executives and business consultants. The collaboration between teachers of different disciplines and between academics and practitioners allows participants to develop the propensity for innovation.
THE CAMPUS OF VILLA GUASTAVILLANI
The Bologna Business School campus is located at Villa Guastavillani, a historic sixteenth-century residence, surrounded by a park, on the first hills of Bologna, a few minutes from the historic city center. The villa is developed on four floors, one of which is underground. Inside, it is possible to admire frescoed walls and ceilings.
ABOUT BOLOGNA
Bologna is the capital city of the Emilia Romagna region and is the seventh largest city in Italy. Known for its towers and long “portici” (covered arcades), it has a beautiful historic center, one of the most well preserved and extensive in Italy. The porticoes are part of the UNESCO World Heritage List.

The city, whose first origins date back to at least the first millennium BC, was an important urban centre first under the Etruscans and the Celts, then under the Romans then again, in the Middle Ages, as a free municipality. The city is an important junction for road and rail communications in northern Italy and is home to prestigious companies and cultural, economic and political institutions. In 2000, it was named the “European capital of culture” and since 2006 it has been known as the “city of music”. Many also consider Bologna’s food to be among the best in Italy.

Accommodation
Accommodation will be provided from 11-17 September 2022 in single occupancy rooms in a 4-star hotel located in the heart of the historic city centre of Bologna. Daily transportation from the hotel to the Bologna Business School to attend classes will be arranged.

Participants will be placed depending on room availability in either Hotel Metropolitan or the I Portici Hotel, which are the two hotels that the Bologna Business School usually works with. Both are conveniently located just a short walk from the Central Train Station, airport shuttle stop and Via Independenza, the main shopping street. The location is also ideal for those who wish to visit on foot the many cultural and gastronomic attractions of the city.

Hotel Metropolitan
Via dell'Orso, 6, 40121 Bologna BO, Italy
I Portici Hotel
Via dell'Indipendenza, 69, 40121 Bologna BO, Italy
Note: All information on this page is correct but may be subject to change.
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Programme Director
Marcello Russo
Associate Professor of Organisational Behaviour and Human Resource Management, University of Bologna
Marcello Russo, Ph.D., is Associate Professor of Organisational Behaviour and Human Resource Management at the University of Bologna (where he is also a member of the Research Commission). At Bologna Business School, Marcello is the Director of the Global MBA and Associate Director of the Corporate GMBA Ferrari. His research interest is on organisational behaviours and leadership with a particular focus on individual and organisational factors that can promote a successful combination of work and non-work roles. His work has been published in leading academic journals, including Journal of Management, Harvard Business Review, Journal of Vocational Behavior, Human Resource Management Journal and Human Resource Management Review.
Vice-Programme Director
Ludovico Bullini Orlandi
Assistant Professor in Organisation and Human Resource Management, University of Bologna
Professorial Fellow of St Edmund’s College
MPhil, PhD (University of Cambridge)
My research interests include framing and social movements, technological and management innovations, platform ecosystems, new markets, social and environmental challenges, creation of commons, identity and reputation, institutional change, and the diffusion of practices. I’m Head of the Strategy and International Business subject group at Cambridge Judge Business School and along with my colleagues I actively contribute to both academic and business communities.
Daniel Strode
Group Director of Culture & Strategy, Banco Santander
Daniel Strode has nine years of banking experience, with the past six at a senior level in various roles. He has spent the past four years working for Santander Group, with a global mandate, based out of the Madrid Headquarters: defining the Global HR Strategy and working on implementing a Common Culture (The Santander Way) across an organisation that spans 32 different countries and counts on more than 200,000 colleagues to deliver for its customers.

Prior to this role, Dan was in the CEO’s Office of Santander Bank in the UK, working as Head of Strategy & Corporate Development. He has also worked in the Technology & Operations division of the Bank and previously undertaken roles in consultancy with multiple clients across various Government sectors. In addition to his role at Santander, he can also be found teaching at IE Business School on the topic of “culture as the foundation for innovation”. His first book will be published in 2022 by Kogan Page, titled “The Culture Advantage: empowering your people to drive innovation”.
Claudia Manca
Assistant Professor in Human Resource and Organisation, University of Bologna
Claudia Manca is an Assistant Professor in Human Resource and Organisation at the Management Department of University of Bologna and Co-Director of Studies of the Master in Human Resource and Organisation at Bologna Business School.
She earned her Ph.D. from KTH, the Royal Institute of Technology in Stockholm (Sweden), and Universidad Politécnica de Madrid (Spain), within a double doctoral programme funded by the EU Commission. After getting her master’s degree in Management Engineering from Tor Vergata University of Rome (cum laude), Claudia has lived and worked between Italy, Sweden and Spain, conducting her research on the impact of new ways of working on managerial practices and collaborative dynamics. Recently, she has also started exploring how alternative forms of collective action arise in response to crises, particularly in the healthcare sector. Besides this, Claudia teaches various courses in Organisational Behaviour, Change Management, Cross-Cultural Management and Communication Across Cultures at both University of Bologna and Bologna Business School.
Silvia Cassano
Head of HR, ING Italia
Silvia Cassano is Head of HR and member of the Executive Committee of ING Italia. After an important start in the field of Labour Relations at the local and international level, she has also been the Head of HR of UniCredit commercial banks in Slovakia, Russia and Italy, covering in the latter the responsibility of about 30,000 employees and the management of an HR team of about 200 colleagues. Passionate about innovation and personal and organisational transformation processes, she strongly believes in the power of diversity and personal balance of employees as keys to successful organisational performance. Some of the main programmes she has been responsible for include the establishment of the first European Works Council, the coordination of the global Gender Balance programme of UniCredit group and recently the design and launch of the super flexible smart working model of ING Italia.
Francesco Bianco
Global Talent, Capabilities and Organisational Development Director, Vodafone
Francesco Bianco has had a vast career in HR, spanning over 15 years. He first joined Vodafone Italy in 2000 and has since then extended his career portfolio internationally. He became Human Resources Director for the Europe Cluster in 2015 where he significantly strengthened capability across the Europe cluster markets, drove the digital strategy agenda and progressed the gender and LGBT+ inclusion strategies. In June 2018, Francesco was appointed Human Resources Director, Africa, Middle East, Asia Pacific and in November 2019, was appointed Global Talent, Capabilities and Organisational Development Director.
Max Ciferri
Senior Business Advisor and Project Work Coordinator
Max Ciferri is a lecturer, advisor as well as a process consultant. Leadership and management of technology innovation are his favorite topics. He also advises institutional funds on M&A in the specialty finance sector.

As a management consultant for Accenture, he had focused on large, technology-driven projects in the retail banking, automotive, and Oil & Gas sectors. Working as a line manager for GE Capital for over ten years, he covered roles in technology, operations, and sales. Key projects included systems migration, new product launches, and restructuring plans. While at Pfizer, he worked on improving performance in the animal health sector across Europe and developing business-based partnerships with critical health care players in the French oncology sector. Max was primarily focused on growth initiatives as COO for Banca Sistema and as CEO for Axactor and Arrow Global in the specialty finance sector.
Luigi Maria Fierro
Global Head, HR Strategy and People Analytics, ING
Luigi Maria Fierro joined ING Group in 2015. He is the Global Head of ING HR Strategy and People Analytics at the organisation and leads the futuristic and strategic HR agenda with a clear focus on analytics and data, and the implementation of the new HR operating model globally.

During his journey at ING, he covered several roles as Head of HR Transformation and Head of Performance Culture, leading several strategic initiatives including redesigning the Group’s new performance management culture and framework and ensuring its full implementation with a transformation programme covering 55,000 employees. Prior to joining ING, Luigi Maria had worked for 10 years at McKinsey and Co. serving several of the leading financial institutions in Europe, Middle East and North Africa. This experience gave Luigi Maria extensive experience in the financial institutions sector combining HR business and strategic perspectives.
Francesco Rossi
Headhunter & Executive Coach, Praxi
Francesco Rossi is a board member, National Coordinator of the Human Resources Division and is also responsible for the Bologna office of PRAXI S.p.A., a very well-established consulting firm. He started his career in the recruiting business with a Bachelor’s in Economics and a Master’s in Human Resource Management, and later, he also specialised as a Professional Executive Coach. Earlier in his career, Francesco held mid-level positions mainly in the engineering sector; and subsequently moved to Executive Search with a specialised focus on the world of Fast-Moving Consumer Goods (industry, distribution, logistics of food and non-food products) and in international search projects.
Luca Bauckneht
Chief People Officer, FAAC
Luca Bauckneht is an experienced HR leader based in Padua (Italy), having worked across a wide span of disciplines within the HR field at both the Headquarters and Operating Unit level. He has significant M&A, Organisational Design, Compensation and Benefits and Litigation expertise; combined together with his high level of competency in Leadership Development, Succession Planning and HR Management. Luca is very experienced in working in the international context, as well as with multicultural and diverse workforce. He is a member of the board of directors of the Italian Association of the HR Directors and lecturer / adjunct professor at University of Padua’s School of Economics, CUOA Business School and Bologna Business School.
Florent Noel
IAE Sorbonne Paris
Florent Noel is a Professor at the Sorbonne Business School in Paris, France, where he heads the Executive Master Programme specialised in Human Resource Management and Corporate Social Responsibility. He also coordinates the Research Team focused on Corporate Mutations, Anticipation and Innovations. His scientific publications deal with new forms of employment relationships, development of autonomy at work and sustainable employability in a context of managerial innovations and technological change. He has served as a Visiting Professor at Bologna Business School since 2020.
Elena Luppi
Full Professor in Educational Research, University of Bologna
Elena Luppi (PhD) is Full Professor in Educational Research at the Department of Education Studies of the University of Bologna. She is an expert in Gender issues, Lifelong Learning - especially Elderly Education, Elderly Care and Intergenerationality. She conducts Evidence-Based Research and Action Research, tackling these topics from an interdisciplinary perspective. She is the author of books and articles concerning these subjects.

Elena is also the Italian representative for the University of Bologna in WiTEC - the European Association for Women in Science, Engineering and Technology. She is a member of the Centre for Gender Studies in Education of the Department of Education Sciences of Bologna, an interdisciplinary group of scholars dedicated to research on gender and education. She lectures in “Theories and Methods of Planning and Evaluation” and “Methodology of Educational Research”.
Burak Koyuncu
Managing Director, Lee Hetch Harrison
Burak Koyuncu is the Managing Director for LHH’s Leadership & Talent Development Practice in the UK and Ireland. He has over 20 years of cross-industry experience supporting large-scale transformation programmes, training and/or advising senior leaders of dozens of global organisations. He also serves as an executive coach for C-suite leaders across telecommunications, retail, technology, professional services, consumer goods and public sectors.

Prior to LHH, Burak had regional and global leadership roles at Accenture’s Talent & Organisational Strategy area, and faculty roles at various business schools in France, USA, and Spain. Burak has a passion for closing the gap between science and practice of people management and leadership. He is a thought leader with publications in Harvard Business Review and MIT Sloan Management Review, among others. His work has been featured in the Business Week, Sunday Times, The Economist, Financial Times and the Wall Street Journal.

He holds a PhD in Management (major in Organisational Behaviour & Human Resources) from the IE Business School, a Business Strategy Certificate from INSEAD, and a BA in Economics from Sabanci University. He is also a certified Master Practitioner in Neuro-Linguistic Programming (NLP).
Sunday, 11 September 2022
Programme at a glance
Arrival of participants
Tour of Bologna, the historic capital of the Emilia-Romagna region, in northern Italy with BOLOGNA WELCOME (optional)
Free Time
Programme OUTLINE
Pre-Programme : Tour of Bologna & Welcome Reception
There will be a guided tour of the city of Bologna in the morning for participants who arrive early. The day ends with Welcome Drinks in the evening at the Bologna Business School for informal introductions.
Monday, 12 September 2022
Programme at a glance
Key Session : HR in the Changing World of Banking & Finance
Introduction and programme overview
Marcello Russo, Ludovico Bullini Orlandi, University of Bologna, Programme Directors
The role of HR in the New Banking Era
Leveraging on the Digital Culture
Daniel Strode, Group Director of Culture & Strategy, Banco Santander
Lunch
Cross-Culture & Organisational Communication
Claudia Manca, University of Bologna
17:00 - 18:30
Industry Talk
Silvia Cassano, Head of HR, ING Italia
Evening Break
Dinner at an Italian Restaurant in the presence of Piergiorgio Grossi, Chief Innovation Officer, Credem Bank
Programme OUTLINE
09:00 - 10:00 : Introduction and Programme Overview
Introductory meeting by the Programme Directors to present the course schedule, vision, different lectures and project work.
10:00 - 13:00 : The Role of HR in the New Banking Era
                              : Leveraging on the Digital Culture
In this session, we will focus on what is culture and why it is important, before we move on to understanding the role of HR in the new era and the importance of digital transformation, specifically how HR can promote that change. We will look at case studies and understand how the best HR functions are using “continuous listening” strategies to improve their organisation.

This will be followed by a session on the HR Digital Landscape and learn how to assess, test, and implement “digital tools” to best effect. The session will close with a look at leadership and understanding what type of leadership is important for a digital culture to thrive and what you can do to ensure that it thrives across your teams.
14:00 - 17:00 : Cross-Culture and Organisational Communication
How do you thrive in a culturally diverse world by transforming such diversity into a source of value? This session addresses this question by providing participants with conceptual models and tools to navigate cultural differences and reconcile diverging logics and expectations. Specifically, we will focus on the differences in value orientations across cultures and explore how such differences impact leadership, group effectiveness and negotiations.
17:00 - 18:30 : Industry Talk - Meet a HR Practitioner
This special industry session will have Silvia Cassano, Head of Human Resources at ING Italia sharing her insights and experiences with participants.
Tuesday, 13 September 2022
Programme at a glance
Key Session : Digital Transformation of the HR Department
HR as the “Technology Proponent”
Francesco Bianco, Global Talent, Capabilities and Organizational Development Director, Vodafone
Launch of the Project Work
Max Ciferri, Senior Business Advisor & Project Work Coordinator
Lunch
Learning by Example
Company Visit to “Automobili Lamborghini” Sant’Agata Bolognese*
* This visit is subject to the evolution of the pandemic and the company’s restrictions during this period
Evening Break
Free Time
Programme OUTLINE
09:00 - 12:00 : HR as the “Technology Proponent”
In the last 2 years of working through a pandemic, it has become very clear how the role of HR is critical in building the human spirit of technology. As we face huge societal, organisational and working culture shifts, clear trends have emerged such as the great resignation and the great reskilling. To navigate these changes, technology can be used to help the organisation. New HR technology will be instrumental in supporting productivity, building a consumer grade employee experience and providing platforms for people to take active ownership of their career and personal development, while attracting and retaining the right talents irrespective of traditional constraints such as work location and job descriptions.
12:00 - 13:00 : Launch of the Project Work

In this session, participants will be briefed on the “Project Work” that they will need to do in teams and apply the knowledge and skills learnt in their real organisational setting.

14:00 - 17:00 : Learning by Example - Company Visit

For this session, participants will have an opportunity to visit “Automobili Lamborghini” Sant’Agata Bolognese, which is the headquarters for the world famous Italian brand and manufacturer of luxury sports cars to meet with their HR and transformation practitioners, exchange experiences, lessons learned, viewpoints and ideas.

Note: This visit is subject to the evolution of the pandemic and the company’s restrictions during this period

Evening : Welcome Dinner with Guest Speaker

This dinner will be held at a renowned Italian restaurant to give participants the full Italian experience and the opportunity for social engagement and networking with the Programme Directors and other representatives from the Bologna Business School. Piergiorgio Grossi, Chief Innovation Officer of Credem Bank will be the guest speaker at the dinner. Before Credem Bank, he was Chief Information and Digital Transformation Officer at Ducati, has had a long experience in Ferrari F1 and Iconsulting where he cofounded “indyco” and “Better Decisions”. He was also the cofounder of “ImpactHub Reggio Emilia”, is a Board Member at Credemtel and involved in several innovation related initiatives.

Wednesday, 14 September 2022
Programme at a glance
Key Session : Innovating HR Using Tools and Analytics
Building Resilience and an Agile Work Culture; and Case Study on a leading European Bank
Luigi Maria Fierro, Global Head HR Strategy and People Analytics, ING
Lunch
People Analytics & HR Predictive Models
People Analytics Lab Workshop
Ludovico Bullini Orlandi, University of Bologna
17:00 - 18:30
Industry Talk Innovation in Banking Processes: the CRIF Case
CRIF’s Loretta Chiusoli, Simone Lovati & Lamberto Barbieri
Evening Break
Free Time
Programme OUTLINE
09:00 - 13:00 : Building Resilience and an Agile Work Culture
                               : Case Study on a leading European Bank
In the previous session, digital transformation is examined from the outside, linking banking's service and product outputs with market demands and digital and technological inputs. This session looks at digital transformation from the organisational point of view. 'Digital', as a participatory layer of web-based media that allows users to self-select their own experiences and affords the organisation the ability to bridge media, gain feedback, iterate their service and build and activate relationships, indicates that building a true digital enterprise requires significant internal transformation. For example, it requires opening up your institution to the right kind of innovation and nurturing the right kind of culture and people. It is as much about relationship and service management as about technology.
14:00 - 17:00 : People Analytics and HR Predictive Models
                              : People Analytics Lab Workshop
As this session’s title suggests, People Analytics is in itself an empirical approach to HR-related data analysis to inform organisational HR judgments and decisions. This session aims to deliver the foundation of what People Analytics is and how to manage organisational systems and data to enhance the essential aspects of empirical and predictive analytics. The lab workshop will then provide participants (even without any statistical knowledge) with the tools needed to run essential predictive analysis on HR-related data autonomously.
17:00 - 18:30 : Industry Talk - Innovation in Banking Processes: The CRIF Case
This special industry session will have Loretta Chiusoli (HR Manager), Simone Lonati (Managing Director Asia, CRIF) and Lamberto Barbieri (Director at CRIF) sharing insights into the CRIF experience. CRIF is a global company specialising in credit bureau and business information, and credit solutions. Established in 1988 in Bologna (Italy), CRIF has an international presence, operating over four continents (Europe, America, Africa and Asia).
Thursday, 15 September 2022
Programme at a glance
Key Session : HR and the Future of the Organisation
Recruitment and Onboarding in the Digital Age
Marcello Russo, University of Bologna & Francesco Rossi, Headhunter & Executive Coach, Praxi
Lunch
Learning to Enable Agility
Burak Koyuncu, Lee Hetch Harrison
17:00 - 18:30
Industry Talk
Luca Bauckneht, Chief People Officer, FAAC
Evening Break
Farewell Dinner
Programme OUTLINE
09:00 - 13:00 : Recruitment and Onboarding in the Digital Age
In this section, we will discuss the role of technology in favouring two important HR practices: recruitment and onboarding. More specifically, we will discuss challenges and opportunities arising from the new digital era related to the recruitment of personnel and the importance of welcoming employees in a way that can enable them to feel welcomed and capable of expressing their own potential and talent.
14:00 - 17:00 : Learning to Enable Agility
This module will focus on the role of leaders in achieving strategic agility in organisations. Research by McKinsey & Company in 2015 showed that true agility requires both speed and stability. Leaders have a crucial role in enabling speed and stability, as well as removing the barriers to them. In particular, we will explore how a purposeful, transformational and coaching style of leadership will be needed to accelerate the shift in an organisation’s culture towards strategic agility.
17:00 - 18:30 : Industry Talk - Meet a HR Practitioner
This special industry session will have Luca Bauckneht, Chief People Officer at FAAC sharing his insights and experiences with participants. Fabbrica Automatismi Apertura Cancelli (FAAC) was founded in 1965 and immediately became synonymous with automation for gates all around the world. FAAC GROUP currently consists of 32 commercial companies in 24 countries, 18 production sites in 15 countries and 3 business units.
Evening : Farewell Dinner
Before the programme ends, one of the traditions of the ABS International Programmes is to have a farewell dinner for participants to wrap up the week.
Friday, 16 September 2022
Programme at a glance
Key Session : Reimagining HR Policies in a Digital Way
Talent Management in the New Era of Digital Transformation: A Focus on Compensation and Reward
Florent Noel, IAE Sorbonne Paris and Bologna Business School
Lunch
Diversity and Inclusion: A Focus on Managing New Generations*
Elena Luppi, University of Bologna
* This session will be participated also by the students of the Master in HR and Organisation
Realisation of the Project Work
Max Ciferri, Senior Business Advisor & Project Work Coordinator
Evening Break
Free Time
Programme OUTLINE
09:00 - 13:00 : Talent Management in the New Era of Digital Transformation
                                : A Focus on Compensation and Reward
Digitalisation has radically transformed the way work is organised as well as the main features of the employment relationship. At the same time, Digitalisation offers new possibilities for monitoring individual and collective performances. Traditional performance appraisals fail to measure what is now expected from talented workers (innovation, cooperation, creativity, risk taking), do not contribute to give timely relevant feedback workers need, and rewards techniques can no longer focus on classical practices such as monetary incentives and career upwards opportunities. This session will be dedicated to comment on the limitations of traditional HRM practices and to explore emerging HR practices in leading digitalised companies.
14:00 - 15:30 : Diversity and Inclusion: A Focus on Managing New Generations
This session will delve into the managing of diversity in the workforce with a particular focus on age. This topic will be tackled in an intersectional perspective, taking into account other significant elements related with diversity in the workplace. The following topics will be treated: ageing, ageism, prejudices and stereotypes, strategies for well-being and participation with particular view to differences related with age and gender.
15:30 - 17:00 : Realisation of the Project Work
The final session of the week will have participants putting the knowledge acquired in the programme into practice to develop Digital and Agile (D&A) HR leaders. The projects must be grounded in the participant’s work realities.
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