Crisis Planning for Banks in the Age of Financial Disruption
Crisis Planning for Banks in the Age of Financial Disruption
  • Overview
  • Programme Outline
  • Methodology
  • Participant Profile
  • Trainer
  • Overview


    7 – 8 November 2017


    9:00 AM – 5:00 PM


    Asian Banking School, Kuala Lumpur


    28 – 29 November 2017


    9:00 AM – 5:00 PM


    TBC, Singapore
    New changes in the business scenario have made the position of banking within the financial industry subject to multiple attacks by different players and competitors from within the traditional banking sector and outside it, as well as FinTech.

    The programme is designed to provide strategic insights and operational tools to expose the participants to the new world of banking using a behavioural perspective. It is tailored to make participants get acquainted with the new behavioural tools used to handle more sophisticated and demanding customers, as well as go up against more prepared competitors and new sources of competition to gain a competitive edge. A framework will be developed to allow for critical thinking and to lay out how to move forward and cope with these new trends, and turn them into opportunities and sources of competitive advantage.
    KL Segment


    / PAX

    The cost of the programme includes lunch and other refreshments, as well as programme materials for one participant.

    SG Segment


    / PAX

    The cost of the programme includes lunch and other refreshments, as well as programme materials for one participant.

    *inclusive of GST
  • Programme Outline
    DAY 1
    Morning Session
    Prepared for the worst, hoping for the best
    • The opening session maps out various crisis scenarios and explores the likelihood of them occurring in the participant’s markets. It covers various possibilities ranging from systemic economic impacts, operational risk events, cyber threats event and reputational risk events. 

    • Explore best practices for managing a crisis. Investigate crisis planning methods and frameworks, design mitigation techniques for crisis management, review case examples of well and poorly managed crises. This will be the participants’ planning toolkit. 
    Afternoon Session
    anticipating a crisis
    • In the afternoon, participants will examine how to create a forward-looking dashboard. They will research and propose indicators which can be used to anticipate crises, explain the difference between them and understand how to use qualitative, quantitative, and anecdotal data.

    • Participants will be encouraged to brainstorm prevention tools for the different types of crises identified earlier. They will have to consider operational actions (backup data centers), system actions (system white-hat hacking tests), and monitoring tools (MIS and alert system). 

    • The first day will complete with a role play of an internal crisis planning discussion. Participants will actively map out how they will enter, manage and exit a crisis using the latest in the regulatory/disclosure in the region.  
    DAY 2
    Morning Session
    Demonstrating Leadership with your Stakeholders 
    • Participants will undertake a role play that explores how to manage internal/ external stakeholders during a crisis. First, participants will need to identify their internal & external stakeholders. Then, they will need to define and articulate appropriate messaging for Depositors, Bondholders, Rating Agencies, Shareholders, Trade Associations, External Auditors, and Employees. They will also need to identify each stakeholder’s role in terms of acting as an information gateway, gatekeeper, decision maker, or management enabler.  
    Afternoon Session
    Harnessing the Power of Disruptive Innovations
    • In the afternoon, participants will be tasked to brainstorm and identify potential threats and opportunities presented by disruptive innovations. They will explore how new competitors in the market could strengthen their bank’s position or partner with them to foster portfolio growth. 

    • The session will culminate in a team competition. Each team will be assigned a crisis scenario discussed during Day 1. Teams will have to present detailed recommendations of prevention and mitigation tools. Participants and Facilitators will vote for the winning team. 
  • Methodology
    This is a hands-on programme, linking best practices, theory, typical bank policies, a recession planning playbook, and other activities. Participants will work in teams to assess the potential impact of various crisis scenarios and build crisis management and mitigation plans. Best practices of crisis management will be presented, and participants will then apply the knowledge learnt through activities, role-play and discussion sessions. Participants will also assess the challenges from FinTech and understand how to build top line growth by creating fresh, new opportunities. 
  • Participant Profile
    Senior bankers and specialist senior bank staff in the corporate, retail, strategy, planning, risk, and innovation areas
  • Trainer

    Michelle Katics 

    Co-Founder of BankersLab® and PortfolioQuest
    Michelle is a risk manager, mathematician, and economist by training. She is driven by a mission to systemically improve how we apply skill and wisdom in the FinTech and Banking world. As a risk subject matter expert, she has a consistent approach of deploying long term strategic vision with an operationally sound approach. Her 20 years of experience spans mature to emerging markets, general macroeconomics and specialized consumer credit risk management analytics.

    Early career research work at the Federal Reserve Bank (USA) and International Monetary Fund provided a broad perspective and appreciation of emerging market economies. Mid-career project work provided practical opportunities to integrate risk systems, monitoring, and analytics with dynamic business environments. After relocating to Asia in 2004, Michelle deepened her involvement in the region, along with the Middle East and Africa sectors. At Standard Chartered, in addition to providing Basel II risk thought leadership, she led risk systems infrastructure efforts across multiple countries.  

    In 2012, Michelle co-founded BankersLab (, a company that provides award-winning simulation-based risk management training for retail bank executives. Since its inception, BankersLab has trained banks, credit unions, credit bureaus, training institutes and financial sector vendors from 45 countries, and in multiple languages.

    In 2015, Michelle co-founded PortfolioQuest, a ‘virtual world’ SaaS simulation training & gaming platform that provides human capital benchmarking solutions for compliance officers, Bank and FinTech CXOs, and FinTech investors. Configurable for every level across all functional areas of consumer lending, this fully digital simulation training tool allows users to practice and hone their forecasting, decision-making, and portfolio management skills. Leader boards, competitions and progress metrics feedback players' financial success and drive learning engagement. In addition to being a training tool, PortfolioQuest is a powerful benchmarking tool. The 'unstructured' data from player behaviour is a gold mine of insight. It provides early detection and troubleshooting of employees' forecasting, decision-making and portfolio management skills.

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