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Private Banking and Wealth Management: Optimising Client Relationships
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Private Banking and Wealth Management: Optimising Client Relationships
  • Overview
  • Programme Outline
  • Methodology
  • Participant Profile
  • Trainer
  • Overview
    PROGRAMME DETAILS

    DATE

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    TIME

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    VENUE

    Asian Banking School
    The programme considers the rapidly growing wealth of South East Asia and how traditional banks can profitably focus on the provision of Private Banking and Wealth Management services. The needs of wealthy individuals (HNWIs) are many and varied but essentially all require a personal standard of service and a high level of dedicated time and commitment. In return, a Private Bank seeks to achieve a profitable and sustainable growth model from the provision of creative and differentiated wealth solutions. 

    This programme focuses on ways in which client relationships may be optimised to generate win-win outcomes for both clients and the bank.
    PROGRAMME FEE*
    MYR

    15,000

    / PAX

    (The cost of the programme includes lunch and other refreshments, as well as programme materials for one participant.)

    *inclusive of GST
  • Programme Outline
    PROGRAMME OUTLINE
    DAY 1
    BUILDING CLIENT SATISFACTION AND RETENTION STRATEGIES
    • Distinguishing Private Banking and Wealth Management Services
    • Identifies the features of key client types (HNWIs and Super Rich)
    • Explains various client segmentation approaches
    • Investigates how client segmentation drives the services on offer
    • Provides an understanding of the client’s financial needs and describes the wealth advisory process - the trusted personal adviser
    • Family Office Services
    • Discuss the approaches used to measure and manage the profitability of a portfolio of clients
    DAY 2
    PRODUCTS AND INVESTMENT SOLUTIONS
    • Outlines the different types of investment services offered by wealth managers
    • Explains the various types of investment strategies and styles
    • Discusses the role of open architecture product sourcing
    • Introduces the portfolio allocation of HNWIs and regional variations
    • Explains the role of cash management and lending services provided by wealth managers
    • Evaluate the key features of structured products – capital protected products and single stock hedges
    • Discusses the increased use and features of alternative investments – hedge funds, private equity, commodities (hard and soft) and property
    DAY 3
    TAXATION, REGULATIONS AND FUTURE PROSPECTS
    • Highlights tax issues relevant to wealth management clients
    • Identifies legal ways of reducing tax liabilities
    • Discusses various regulatory environments
    • Examines legislation and other regulatory issues governing money laundering
    • Highlights legislation that impacts on HNWIs (e.g. MIFID, FATCA and the EU Savings Directive)
    • Examines the future prospects for the industry both in advanced and emerging markets
  • Methodology
    The programme is a combination of group led discussions and presentations, together with practical case studies and exercises mainly in syndicates of participants. The training is experiential and participants are encouraged to share their own experiences and contribute to group dynamics.
  • Participant Profile
    Private Bankers, Wealth Managers, Financial Advisers, Relationship Managers, Family Office Managers, and Senior Bankers with strategic development responsibilities.
  • Trainer

    PROFESSOR PHILIP MOLYNEUX

    Philip Molyneux is the Dean of the College of Business, Law, Education and Social Sciences, and Professor of Banking and Finance. He teaches Post Graduate studies in both Financial Institutions Strategic Management and Investment and Private Banking; and his main area of research is on structure and efficiency of banking markets. He has also extensively contributed and edited numerous publications and articles on banking areas including the Palgrave Macmillan Studies in Banking and Financial Institutions (97 books by 2016), The Handbook of Post Crisis Financial Modelling (2015, co-edited), Bank Competition, Efficiency and Liquidity Creation in Asia Pacific (2015, co-wrote), The Oxford Handbook of Banking (2014), Earnings management, forecast guidance and the banking crisis (2015), ‘Too systemically important to fail’ in banking – Evidence from bank mergers and acquisitions (2014), and Earnings management, forecast guidance and the banking crisis (2015).

    He has acted as a consultant to the New York Federal Reserve Bank, World Bank, European Commission, UK Treasury; Citibank Private Bank, Barclays Wealth, McKinsey & co, Credit Suisse and various other international banks and consulting firms. Phil was the recipient of the British Accounting and Finance Association Distinguished Academic Award in 2013.
    BANGOR BUSINESS SCHOOL is consistently ranked as one of the top Universities in Europe and in the world Top 20 for its Banking research (Federal Reserve Bank of St Louis / RePEc, 2015). The School is also ranked in the top 25% of UK business schools for its Business and Management research (Times Higher Education, 2015).

    In Malaysia, the Bangor Business School is best known for its Chartered Banker MBA programme; the only dual award of the prestigious MBA and professional Chartered Banker qualification.

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