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DOMAIN 2: Functional Mastery Programmes
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DOMAIN 2: Functional Mastery Programmes
  • Introduction
  • Objectives & Topics
  • Methodology
  • Introduction
    Young Executives must possess depth and have spent energy and time in specified functional areas of banking to acquire creditability. Functional mastery is about expertise in managing in the field of banking.
    ABS is able to design and deliver customized in-house programmes suited towards developing talent in your organization in Functional Mastery. To find out more, please contact:
    DR. VIJAYAN
    DIRECTOR OF GRADUATE TRAINING AND FSTEP
    +603-2742 7822 ext 328
  • Objectives & Topics
    LEARNING OBJECTIVES
    This programme aims to put into perspective the current thinking and practices for microfinance practitioners to be able to: 

    • Understand emerging global trends and technology-led innovations in microfinance
    • Enhance readiness and know-how to adopt technology and other innovations in microfinance business models, delivery channels and risk management
    • Learn to implement and deliver digital credit for greater outreach and efficiency
    • Apply design thinking strategies in devising suitable business models and financial solutions that meet the needs of end customers
    • Leverage on (big) data to enhance capability in sourcing new customers, deepening customer relationships and managing risks
    • Understand risks and challenges as well as key success factors in implementing technology-based solutions and alternative delivery channels
    PROGRAMME TOPICS
    • Customer Service
    • Workplace Damage Control  
    • Negotiation Skills
    • Basic Project Management
    • Managing Meetings
    • Managing Client Expectations
    • Discipline in the Work Place
  • Methodology
    Learning is experiential and based on individual and interactive group activities:

    • Lectures 
    • Discussions 
    • Case studies 
    • Role plays 
    • Videos 
    • Games 
    • Video Recordings 
    • Workshops 
    • Presentations 
    • Public Speaking 
    • Self and Peer Evaluations

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