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Bank Branch Operation Management
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Bank Branch Operation Management
  • Overview
  • Objectives & Outline
  • Methodology
  • Participant Profile
  • Trainer
  • Overview
    PROGRAMME DETAILS

    DATE

    To Be Announced

    TIME

    9:00 AM – 5:00 PM

    VENUE

    Asian Banking School
    8
    AICB
    CPD HOURS
    This programme will focus on the key areas of managing branch operations and suitable for participants earmarked for a branch management position. It will cover the essential areas and various responsibilities that a Branch Manager needs to know. Acting as a custodian of assets of the organisation, participants will be introduced to the various consumer loan products, principles on good lending, operational and credit risks, internal controls, fraud detection and prevention, and Business Continuity Plan.
    LEARNING LEVEL
    Intermediate
    PROGRAMME FEE

    AICB MEMBER

    MYR

    1,100*

    / PAX

    NON-MEMBER

    MYR

    1,400*

    / PAX

    *Subject to 6% Service Tax

  • Objectives & Outline
    LEARNING OBJECTIVES
    By the end of the programme, participants will be able to:

    • Assess loan origination using key lending principles 
    • Interpret the roles played by Payment and Settlement Systems
    • Comply to the Bank Negara Malaysia Compliance Policy
    • Identify the various operational risks in a branch
    • Understand the application of internal control in managing operational risk 
    • Appreciate fraud implications and contingency plans

    PROGRAMME OUTLINE
    Key Lending Principles 
    • The Credit Process Cycle 
    • The 5Cs of prudent lending 
    • Debt Service Ratio and repayment

    Payment and Settlement System 
    • The different methods and function of payment 
    • Describe the retail payment system, instruments and channels 
    • SWIFT messaging and how foreign payments are settled

    Bank Negara Malaysia Compliance Policy 
    • Overview of the Policy 
    • Interpretation and legal provisions of the Policy

    Operational Risks in the Branch 
    • Overview of Banking risks
    • What is operational risk 
    • Nature of operational risk and risk events

    Internal Controls in Operational Risk
    • Operational risk management framework 
    • Types and level of internal control 
    • Consequences when internal control fails

    Fraud and Contingency Plan 
    • What is fraud? 
    • Types of fraud 
    • Who commits fraud and why 
    • Fraud prevention and detection 

    Business Contingency Plan 
    • What can go wrong at the Branch 
    • How to overcome and mitigate them
  • Methodology

    Power point presentation, best market practices, sharing of practical experiences, group discussions, video presentation and poster walk

  • Participant Profile
    Newly appointed and potential Branch Managers, and Service Centre Managers
  • Trainer

    Lew Taw Fong

    Senior Consultant, Asian Banking School

    Lew Taw Fong has over 32 years of banking experience where he worked for Maybank holding various key positions including Branch Manager, Regional Trainer and Facilitator, Head of Trade Finance, Chief Operating Officer Maybank Hong Kong and Group Organisational Trainer.

    His areas of training expertise include Branch Banking Operations, Introduction to Trade Financing, AMLA / CTF, Central Credit Reference Information Search (CCRIS), Fraud Detection and Prevention, Introduction to Credit and System Work Flow for Mortgage and Investment Loans. He was also the Master Trainer for the Microfinance Training for Practitioners 2017 jointly organised by the Asian Banking School with Bank Negara Malaysia and the World Bank Group.
    Lew holds a Bachelor's Degree in Business Administration, Majoring in Management, from the University of Ottawa, Kansas, US. He is a certified Manager Trainer from the Singapore Institute of Management, a certified HRDF trainer from the Malaysian Institute of Management, a Certified Training Professional by the Finance Accreditation Agency (FAA) and a certified FAA Assessor for Individual / Branch Managers.

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Please complete the following form to register with us. Alternatively, you can email us here or call us at +603 2742 7822 if you have any questions.
PAYMENT PROCESS

1

Please download the Payment Form for our Banking details and if making company sponsored payments

2

Upload your Payment Form/Receipt and submit with your online registration

3

You will receive a confirmation email upon successful registration
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