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Future of Branch Banking with Digitisation
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Future of Branch Banking with Digitisation
  • Overview
  • Objectives & Outline
  • Methodology
  • Participant Profile
  • Trainer
  • Overview
    PROGRAMME DETAILS

    DATE

    Not Available

    TIME

    9:00 AM – 5:00 PM

    VENUE

    Asian Banking School
    16
    AICB
    CPD HOURS
    This intermediate programme is designed to help mid-level and senior executives understand how digitisation in banking will affect bank branches; making them an important part of banking in the future. Participants will also gain an overview of Regulatory Technology (Reg Tech) and what it does to help their bank branch achieve compliance.
    LEARNING LEVEL
    Intermediate
    PROGRAMME FEE

    AICB MEMBER

    MYR

    2,200*

    / PAX

    NON-MEMBER

    MYR

    2,700*

    / PAX

    *Subject to 6% Service Tax

  • Objectives & Outline
    LEARNING OBJECTIVES
    By the end of the programme, participants will be able to:

    • State at least 5 perspectives on what the bank branch of the future would look like with digital banking solutions and changing customer expectations
    • Identify the 3 main reasons why customers still prefer to do banking at the branch in spite of digitisation
    • Understand the future of online banking and employ 3 glimpses of the new norms where banking continues to become easier, safer and more customer-centric
    • Examine 7 areas for branch transformation and how branches will play different roles including being a destination for complex advice and problem resolution
    • Distinguish the 3 latest branch concepts that have emerged over the years in the Digital Age
    • Appraise 3 of the future approaches in performing Know Your Customer (KYC) in new relationship onboarding and the application of RegTech

    PROGRAMME OUTLINE
    Branch Banking 
    • Definition and relevance 
    • Bank Branch of the Future 
    • Perspectives 
    • Importance of banking technology to stay ahead of competition

    Reasons why customers still prefer to visit the bank branch to do banking even though digital tools are increasingly being introduced and used by customers 

    The future of online banking and 3 glimpses of the new norms: 
    • Real-time recommendations will become a reality 
    • Robo-advice will be the new norm 
    • 24/7 Chatbots will be at available to customers 

    Branch Transformation to Stay Relevant in the Future: 
    • Revamp of the branch channel 
    • Adoption of a customer-centric approach 
    • Automation of processes 
    • Empowerment of branch staff 
    • Standardisation of data 
    • Adoption of emerging technologies (digitised branch) 
    • Omnichannel banking


    Branch Concepts 

    •  The Digitised Branch 
    •  The Experiential Branch
    •  The Minimalist Branch 

    Future of Know Your Customer (KYC) and Application of RegTech 
    • Use of KYC Digital ID and e-KYC utility using government-registered data that will streamline and automate KYC processes 
    • Full KYC using biometric tokenisation to keep data safe 
    •  Increased leveraging of emerging technology – such as blockchain for KYC

  • Methodology

    Interactive lectures, group discussion, group activities and presentation, and video presentations

  • Participant Profile
    Mid-level and senior executives at branch and head office, and those with an interest in this area
  • Trainer

    Josh Soo

    Josh Soo Chee Seang has 31 years of broad banking experience and has held various senior positions, including Sales and Operations Manager, Branch Manager, and Head of Channels Process Management. In his banking career, Josh has been involved in foreign exchange / money market settlement and reconciliation, trade finance marketing and operations, branch banking / management and training. In his role as Head of Channels Process Management with UOB, he engaged with various stakeholders and carried out various initiatives to optimize and rationalize the bank processes to stay ahead of the competition. Josh holds a Bachelor's Degree in Economics Majoring in Statistics from the University of Malaya.

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