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Future of Branch Banking with Digitization
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Future of Branch Banking with Digitization
  • Overview
  • Objectives & Outline
  • Methodology
  • Participant Profile
  • Trainer
  • Overview
    PROGRAMME DETAILS

    DATE

    16 – 17 April 2018

    TIME

    9:00 AM – 5:00 PM

    VENUE

    Asian Banking School
    This intermediate programme is designed to help mid-level and senior executives understand and appreciate the changing face of branch banking, and to gain an overview of Regulatory Technology (Reg Tech) and what it does to help banks achieve compliance
    LEARNING LEVEL
    Intermediate
    PROGRAMME FEE*

    AICB MEMBER

    MYR

    2,200

    / PAX

    NON-MEMBER

    MYR

    2,700

    / PAX

    *inclusive of GST
  • Objectives & Outline
    LEARNING OBJECTIVES
    By the end of the programme, participants will be able to:

    • State at least 5 perspectives on what the bank branch of the future would look like 
    • Know the 3 main reasons why customers still prefer to do banking at the branch despite digitalization 
    • Understand at least 3 advantages of online banking as compared to banking at a branch 
    • Learn the 3 branch concepts that have emerged over the years  
    • List the 7 areas for branch transformation 
    • Appreciate 3 new approaches in performing Know Your Customer (KYC) and the application of RegTech in account opening 

    PROGRAMME OUTLINE
    Branch Banking
    • Definition & relevance 

    Bank Branch of the Future
    • Perspectives   
    • Importance of banking technology to stay ahead of competition

    Reasons customers still visit the branch to do banking

    Advantages of online banking vs. banking at a branch

    Areas for Branch Transformation
    • Revamp the branch channel  
    • Adopt a customer-centric approach  
    • Automate processes  
    • Empower branch staff  
    • Standardize data 
    • Adopt emerging technologies (digitized branch)  
    • Omnichannel banking 

    Branch Concepts
    • The Digitized Branch  
    • The Experiential Branch  
    • The Minimalist Branch 

    Know Your Customer (KYC) & Reg Tech
  • Methodology

    Interactive lectures, group discussion, group activities and presentation, and video presentations

  • Participant Profile
    Branch and retail banking staff, and those interested to learn about branch banking
  • Trainer

    Soo Chee Seang

    Josh Soo Chee Seang has 31 years of broad banking experience and has held various senior positions, including Sales and Operations Manager, Branch Manager, and Head of Channels Process Management. In his banking career, Josh has been involved in foreign exchange/ money market settlement and reconciliation, trade finance marketing and operations, branch banking/management and training. 
    In his role as Head of Channels Process Management with UOB, he engaged with various stakeholders and carried out various initiatives to optimize and rationalize the bank processes to stay ahead of the competition. Josh holds a Bachelor’s Degree in Economics Majoring in Statistics from the University of Malaya.

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