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Introduction to Branch Operations Management
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Introduction to Branch Operations Management
  • Overview
  • Objectives & Outline
  • Methodology
  • Participant Profile
  • Trainer
  • Overview
    PROGRAMME DETAILS

    DATE

    14 May 2018

    TIME

    9:00 AM – 5:00 PM

    VENUE

    Asian Banking School
    This programme focusses on the key areas of managing branch operations for participants who have been earmarked for a branch management position. It covers the essentials and various responsibilities that a Branch manager needs to know. Acting as a custodian of assets of the organization, participants will be introduced to good governance, ethics and regulatory compliance, and controls. Participants will also learn how to manage branch operations efficiently from the angles of customer service excellence, operational risk, fraud detection and prevention in the branch.
    LEARNING LEVEL
    Intermediate
    PROGRAMME FEE*

    AICB MEMBER

    MYR

    1,100

    / PAX

    NON-MEMBER

    MYR

    1,400

    / PAX

    *inclusive of GST
  • Objectives & Outline
    LEARNING OBJECTIVES
    By the end of the programme, participants will be able to:

    • Administer branch operations with purpose and efficiency    
    • Relate compliance and operational risk to the branch and organization 
    • Appreciate the key components in the branch’s Profit and Loss accounts 
    • Scale up customer service for success 
    • Appreciate fraud implications and prevention in the Branch 

    PROGRAMME OUTLINE
    Branch Administration and Operation Efficiency
    • Resource planning and capacity management 
    • Championing operation readiness and support 
    Compliance – Ethics, Regulatory, Internal Controls and Audit
    • Ethics, regulatory and its implications    
    • Operational risk and internal control in the branch 
    • Audit process and purpose 
    Scaling up Customer Service for Success
    • Have a winning mindset 
    • The spinoff effects of service excellence  
    Fraud Awareness and Prevention at the Branch
    • What is financial fraud? 
    • Types of fraud 
    • Why do people commit fraud? 
    • Fraud prevention and detection 
    • Implications and impact of fraud 
  • Methodology

    Sharing best market practices, practical experience, group discussion, videos, exercises, case studies, success stories and quizzes

  • Participant Profile
    Senior executives and potential Branch Managers
  • Trainer

    Lew Taw Fong 

    Senior Consultant, Asian Banking School

    Lew Taw Fong started his banking career with Maybank where he worked for 32 years holding various key positions including Branch Manager, Regional Trainer and Facilitator, Head of Trade Finance and Chief Operating Officer based in Maybank Hong Kong. Upon his retirement, Lew then went on to be a Group Organisational Trainer for the Maybank Training Academy. His areas of training programme expertise during the five years there included Branch Banking Operations, Introduction to Trade Financing, AMLA/CTF, Central Credit Reference Information Search (CCRIS), Fraud Detection and Prevention, Covenants and Credit Support, Security and Loan administration, Introduction to Credit for Consumer Sales Executive, Line and Middle Managers, and System Work Flow for Mortgage and Investment Loans.
    Lew holds a Bachelor’s Degree in Business Administration, majoring in Management from the University of Ottawa, Kansas, US. He is a certified Manager Trainer from the Singapore Institute of Management and a certified HRDF trainer. He was also the Master Trainer for the Microfinance Training for Practitioners 2017, organized by the Asian Banking School jointly with Bank Negara Malaysia and the World Bank Group.

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Please complete the following form to register with us. Alternatively, you can email us here or call us at +603 2742 7822 if you have any questions.
PAYMENT PROCESS

1

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2

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3

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