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Chatbots and Virtual Assistants in Banking
  • Overview
  • Objectives & Outline
  • Methodology
  • Participant Profile
  • Trainer
  • Overview
    Programme Details
    Date
    27 August 2024
    Time
    9:00 AM – 5:00 PM
    Venue
    Asian Banking School
    HRDC PROG NO
    10001414645
    This one-day programme provides participants with a deep understanding of the transformative role of Chatbots and Virtual Assistants in the banking sector. Participants will engage in practical applications, gaining hands-on experience and theoretical knowledge in designing, building, and deploying conversational interfaces for enhanced customer engagement and service.
    Learning Level
    Intermediate
    Programme Fees*

    MYR

    1,700

    *Subject to 8% Service Tax per pax

  • Objectives & Outline
    LEARNING OBJECTIVES
    By the end of the programme, participants will be able to:
    • Understand the significance of Chatbots and Virtual Assistants in banking
    • Explore diverse use cases for transforming banking services
    • Design conversational user interfaces that enhance user experience
    • Build and deploy effective Chatbots in a banking environment
    • Enhance customer services and engagement through virtual assistants
    • Address security and data privacy considerations associated with Chatbots
    • Participate in interactive demonstrations showcasing Chatbot functionalities
    PROGRAMME OUTLINE
    Chatbots and Virtual Assistants Overview

    Use Cases in Banking

    Designing Conversational User Interfaces

    Building and Deploying Chatbots

    Enhancing Customer Services and Engagement

    Security and Data Privacy Considerations

    Interactive Demonstrations

    Q&A and Discussion
  • Methodology
    Interactive group discussions, lectures, exercises, case studies and sharing of real-world experiences
  • Participant Profile
    Senior managers, managers, and executives from banks & financial institutions
  • Trainer
    JEYSHALINI TEVOSHA
    Jeyshalini Tevosha is a Data & AI Consultant at GradientX, where her expertise plays a pivotal role in strategically harnessing data and Artificial Intelligence to drive superior business outcomes. Currently pursuing her master’s in Applied Computing at UM, Jeyshalini is set to graduate in November, 2024. She holds a BSc in Artificial Intelligence from UTeM, Malaysia, awarded in 2022, complemented by a foundational education in Science from the Penang Matriculation College. She is also a HRD Corp Certified Trainer. Jeyshalini's previous roles include being a Software Development Engineer at Curlec by Razorpay and a Digital & Innovation Executive at Hong Leong Bank Berhad.

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