COVID-19 has accelerated disruption and as a result, forcing digital transformation. However, some digital transformation initiatives have failed due to insufficient disruption to the current status core. To be competitive, it is no longer enough to be innovative—you must have a strategy for disruption, a plan to identify and seize an opportunity that few will have the courage or confidence to reach for.

To get an upper hand in the digital transformation challenge, bankers need to be able to identify where their branch, department or division stand as they progress through the transformation process, assess performance and anticipate changes as they go.

Disruption per se does not create growth. It is the positive changes in the value proposition to future customer needs that creates growth and continues to further disrupt business strategy, customer experience, employee competencies, organisation structure and leadership style.

To fully prepare you for the new normal, this programme will give you an understanding of the latest in digital technology, changes in consumer behaviour, leadership styles and organisation culture required to sustain disruption.