Disruption Mindset in The Age of Digital Banking and The New Normal - Digital Banking

Overview
Objectives & Outline
Methodology
Participant Profile
Trainer

Overview

PROGRAMME DETAILS
DATE
5 October 2020 (Classroom Training)
TIME
9:00 AM – 5:00 PM
Note: Online learning will be delivered over a
2-day webinar session (4 hours per session) and
are available upon request
COVID-19 has accelerated disruption and as a result, forcing digital transformation. However, some digital transformation initiatives have failed due to insufficient disruption to the current status core. To be competitive, it is no longer enough to be innovative—you must have a strategy for disruption, a plan to identify and seize an opportunity that few will have the courage or confidence to reach for.

To get an upper hand in the digital transformation challenge, bankers need to be able to identify where their branch, department or division stand as they progress through the transformation process, assess performance and anticipate changes as they go.

Disruption per se does not create growth. It is the positive changes in the value proposition to future customer needs that creates growth and continues to further disrupt business strategy, customer experience, employee competencies, organisation structure and leadership style.

To fully prepare you for the new normal, this programme will give you an understanding of the latest in digital technology, changes in consumer behaviour, leadership styles and organisation culture required to sustain disruption.

LEARNING LEVEL
Intermediate & Advanced
PROGRAMME FEE
AICB / MIBA MEMBER
MYR
1,250*
/ PAX
NON-MEMBER
MYR
1,550*
/ PAX
*Subject to 6% Service Tax
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Objectives & Outline
LEARNING OBJECTIVES
By the end of the programme, participants will be able to:
Examine the role of AI, Machine Learning, Blockchain, Data Analytics and Open Banking in disrupting the current core function of banking at branches and HQ
Determine the skills required to facilitate a successful digital transformation in business units, branches and the head office
Evaluate the different types of disruptive leadership to challenge the status quo
Analyse why some banks have been successful while others may fail in the post COVID-19 era
Activities
How prepared are you and your bank for disruption?
Define your future customers
Leading disruption - is the leadership style suitable for disruption?
Putting your disruption desires to work
PROGRAMME OUTLINE
Module 1
Examine the role of Artificial Intelligence (AI), Machine Learning, Blockchain, Data Analytics and Open Banking in disrupting the current core function of banking at branches and head offices

The ABCDs of Digital Banking
Branch makeover – seven elements of a future branch setup
Customer centric payment processing
Scenarios for the bank of the future

Module 2
Determine the future skills required to facilitate a successful digital transformation within the organisation

New roles and responsibilities
Future digital jobs in banking
Evolution of the bank employee

Module 3
Evaluate the different types of disruptive leadership to challenge the status quo

Mindset and behaviours that make for a disruptive leader
Leadership in an AI infused age
Competencies of digital leaders

Module 4
Analyse why some banks have been successful while others may fail in the post COVID-19 era

Role of culture in disruption
How Asia is reinventing digital banking
The Bank Negara Malaysia digital banking framework
The Future of Fintech – the New Normal post COVID-19
Methodology
Face-to-face classroom training or online webinar, including presentations, case studies and discussions
TECHNICAL REQUIREMENTS
CLASSROOM TRAINING

Tables arranged according to the Ministry of Health’s guidelines on social distancing
AV Projector
Internet access
Personal mobile device to participate in interactive presentations and case studies (Kahoot, Mentimeter etc.)

WEBINAR TRAINING

Desktop, notebook or tablet with camera, speaker and microphone
Internet access
Conference platform/software: Zoom
Participant Profile

Bankers in the operations, corporate, strategy and marketing areas. Those in a leadership role who need to better understand changes in the digital landscape and disruptions to current business models.

If you are a banker who is responsible for choosing and implementing an organisational and divisional strategy that will produce optimal results, this programme is for you.
Trainer

DR PARAMSOTHY VIJAYAN
Dr Vijay is the Director of Graduate Training & FSTEP, and Senior Consultant at the Asian Banking School. He started his career working in one of the big 8 Chartered Accountants and Management Consultancy firms in the UK. He has over 20 years of banking experience working in local and foreign banks up to a senior management level, ranging over a diverse range of disciplines.

He is currently involved in structuring bespoke technical and soft skill programmes for banks. In addition, he is involved in the curriculum working committee for professional qualification programmes such as the Chartered Banker and Bank Risk Management. He is also a designated Chartered Banker trainer, bringing a fresh approach to self-directed learning using mind-mapping techniques, case studies and problem-based learning. Dr Vijay has published banking and finance related textbooks and journal articles internationally, including, “Success Factors for the Implementation of Entrepreneurial Knowledge Management in Malaysian Banks” (Journal of Information & Knowledge Management, 2013).
Dr Vijay holds an Honours Degree in Accounting and Finance from Scotland, a Master of Science Degree in Multimedia Technology (Banking), a Doctor of Business Administration (Banking Strategy and Marketing) from Australia, and a Doctor of Philosophy (Knowledge Management in Banking) from Malaysia. He is also a Certified Training Professional (ARTDO). He is also a member of Cambridge Judge Business School Executive Education alumni.

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