Future-Ready Skills in Digital Banking in Practice: Using ChatGPT, Gemini, Copilot and Claude for ESG, Credit, Compliance and Customer Engagement - Digital Banking

Banks today are required to balance sustainability priorities, credit quality, regulatory compliance, and customer expectations while improving operational efficiency. At the same time, workplace tools such as ChatGPT, Google Gemini, Microsoft Copilot and Claude are increasingly available to support everyday banking tasks.

However, many bankers, including those involved in banking and finance, are not yet equipped to apply these tools effectively within real banking workflows.

This one-day programme develops future-ready practical skills by focusing on how these tools can be applied across:

ESG and sustainability finance
Credit and lending
Compliance and risk
Customer engagement and wealth advisory
Banking operations, sales and marketing

The programme integrates Ant Group as a continuous reference case to illustrate how digital capabilities can enhance decision-making across the financial services value chain. Participants will learn how to structure instructions, evaluate outputs critically, and apply these tools responsibly within a regulated environment.

Programme Outline

Learning Objectives

By the end of the programme, participants will be able to:

Build practical capability in using ChatGPT, Gemini, Copilot and Claude in banking contexts
Develop structured instruction techniques for better outputs
Strengthen ESG, credit, compliance and customer-related analysis
Improve efficiency in operational and communication tasks
Reinforce responsible usage aligned with organisational and regulatory expectations

Programme Outline

Session 1: Digital Banking Tools in Practice
To establish a practical understanding of how ChatGPT, Gemini, Copilot and Claude can support banking workflows, particularly in ESG, credit, compliance and customer-related tasks.

Content Overview
Overview of key tools and their workplace relevance
Typical banking use cases across functions
Strengths, limitations and common risks in usage
Session 2: Structuring Instructions for Better Results
To develop the ability to give clear, structured instructions that produce more relevant and usable outputs.

Content Overview
Simple structure for instructions:
Context
Objective
Constraints
Output format
Comparison between vague and structured instructions
Session 3: Credit and Lending Applications
To apply tools in supporting structured credit assessment, including integration of ESG considerations.

Ant Group Reference
Use of data-driven approaches in credit evaluation.

Content Overview
Key elements of credit analysis
Incorporating ESG factors into lending decisions
Structuring credit summaries and recommendations
Session 4: Sustainability Finance Applications
To build practical understanding of ESG risks and their relevance to banking decisions.

Ant Group Reference
Integration of sustainability initiatives within digital ecosystems.

Content Overview
Key ESG considerations in banking
Identifying environmental, social and governance risks
Linking ESG factors to financial decisions
Session 5: Compliance and Risk Applications
To strengthen the ability to identify compliance risks and assess scenarios systematically.

Ant Group Reference
Continuous monitoring and early detection of risk indicators.

Content Overview
Common compliance risks in banking
Identifying unusual patterns and red flags
Structured review of scenarios
Session 6: Wealth Management and Customer Engagement
To improve clarity, consistency and effectiveness in client communication and advisory.

Ant Group Reference
Personalised and scalable advisory approaches.

Content Overview
Simplifying complex financial concepts
Adapting communication to client needs
Maintaining professional tone and clarity
Session 7: Operations, Sales and Marketing Applications
To enhance efficiency and clarity in operational processes and customer-facing messaging.

Ant Group Reference
Streamlined processes and targeted engagement strategies.

Content Overview
Structuring operational workflows
Developing clear product explanations
Creating relevant marketing messages
Session 8: Responsible Use and Application to Role
To reinforce responsible usage and ensure practical application in the workplace.

Content Overview
Appropriate use of tools in a regulated environment
Importance of reviewing outputs
Alignment with organisational policie

METHODOLOGY

Hands-on exercises using tools
Scenario-based learning
Integrated case study (Ant Group)
Group discussion and guided facilitation
Individual application exercises

Participant profile

ESG and Sustainability Finance Teams
Relationship Managers (including ESG-linked portfolios)
Credit and Lending Officers
Risk and Compliance Officers
Wealth Management and Investment Advisors
Customer Service and Operations Staff
Sales and Marketing Personnel
Banking Managers and Executives

Trainer

Dr Vijayan Paramsothy

Director of Digital Banking & Leadership

Found a programme that you think would be suitable for your organisation?

Many of our courses can be customised and delivered in-house. We also provide consultancy services to create tailor-made training programmes that are specifically aligned with your organisation’s strategic learning requirements. Contact us today to learn more about how we can support your team’s development by completing the In-House Request Form here or Emailing Us here.

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Dr Vijayan Paramsothy

Director of Digital Banking & Leadership

Dr Vijayan Paramsothy is the Director of Digital Banking & Leadership at the Asian Banking School. He started his career working in one of the big 8 Chartered Accountants and Management Consultancy firms in the UK. He has over 20 years of banking experience working in local and foreign banks up to a senior management level, ranging over a diverse range of disciplines.

He is currently involved in structuring bespoke technical and soft skill programmes for banks. In addition, he is involved in the curriculum working committee for professional qualification programmes such as the Chartered Banker and Bank Risk Management. He is also a designated Chartered Banker trainer, bringing a fresh approach to self-directed learning using mind-mapping techniques, case studies and problem-based learning. Dr Vijay has published banking and finance related text books and journal articles internationally, including, “Success Factors for the Implementation of Entrepreneurial Knowledge Management in Malaysian Banks” (Journal of Information & Knowledge Management, 2013).

Dr Vijay holds an Honours Degree in Accounting and Finance from Scotland, a Master of Science Degree in Multimedia Technology (Banking), a Doctor of Business Administration (Banking Strategy and Marketing) from Australia, and a Doctor of Philosophy (Knowledge Management in Banking) from Malaysia. He recently successfully completed his Chartered Banker MBA from the Bangor Business School, Wales together with his Chartered Banker status awarded by the Chartered Banker Institute in Scotland. He is also a Certified Training Professional (ARTDO) and a Certified HRD Corp trainer.