While many banking professionals are aware of these tools, there remains significant uncertainty regarding their capabilities, limitations and appropriate use cases within financial institutions. Different AI systems have distinct strengths in areas such as reasoning, coding, document analysis, data interpretation and knowledge synthesis.
Understanding these differences is important for professionals seeking to use AI responsibly and effectively within banking environments that require accuracy, compliance awareness and sound judgement.
This programme provides a structured overview of the three major generative AI platforms, namely ChatGPT, Claude and Gemini. Participants will examine how these systems work, how they differ in capability, and how each tool can be applied to specific banking tasks.
Through demonstrations and guided exercises, participants will explore practical applications such as analysing regulatory documents, generating management reports, summarising financial information, supporting risk analysis, improving customer communication and generating strategic insights.
Participants will also evaluate which AI tool may be most appropriate for particular banking functions including product development, compliance analysis, customer service support, market research and innovation initiatives.
By the end of the programme, participants will gain practical understanding of how generative AI tools can be integrated into banking workflows while recognising the limitations, risks and governance considerations associated with their use.
