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Digital Innovation for Banking
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Digital Innovation for Banking
  • Overview
  • Objectives & Outline
  • Methodology
  • Participant Profile
  • Trainer
  • Overview
    PROGRAMME DETAILS

    DATE

    7 – 8 August 2018

    TIME

    9:00 AM – 5:00 PM

    VENUE

    Asian Banking School
    14
    AICB
    CPD HOURS
    Digital Innovation for Banking is a human centred approach to innovation in the fast-paced digital world where customers’ needs are constantly evolving and increasingly demanding. It integrates the needs of people, possibilities of technology and requirements for overcoming business pain-points and sculpting success.

    Whether you are feeling the need for change out of urgency or excitement, curious how to create more ambassadors from customers, looking to dive deeper into digital innovation, or would like to explore your role from a different perspective, this is the programme for you - from high level content that looks at both operational and strategic change, to simple, practical tools that allows anyone to innovate anywhere.

    Learn how to focus on the end user, employ empathy, leverage collective expertise and solve real problems. Map out a customer journey from end-to-end, and identify ‘high points’ which can be built on to create more positive experiences, and/or ‘low points’ to be addressed to reduce negative experiences. Put yourself in the shoes of experience and learn how to quickly ideate for rapid prototyping.
    Learning Level
    Intermediate
    Programme Fee*

    AICB MEMBER

    MYR

    6,000

    / PAX

    NON-MEMBER

    MYR

    6,500

    / PAX

    *inclusive of GST 
  • Objectives & Outline
    LEARNING OBJECTIVES
    By the end of the programme, participants will be able to:
    • Understand the need for Digital innovation and be able to articulate it
    • Utilise empathy to understand customers better
    • Use customer data to uncover pain points and underlying needs
    • Rethink the way challenges are perceived and turn them into opportunities for innovation
    • Develop tangible solutions using minimal resources to test and gather feedback quickly
    PROGRAMME OUTLINE
    Digital Innovation through customer centricity
    • You will be introduced to Digital Innovation, market trends around innovation and the need to embrace change as a part of innovation. Explore your role as an individual and leader in making innovation happen. Identify business challenges in groups as the foundation for the 2 days and learn the tools and concepts which will frame your learning.
    • To innovate, you need to understand and build capacity for empathy. We do that by understanding our customers/users and their jobs-to-be-done (JTBD) through identifying their journey, their experiences and what their gain and pain points are.

     Digital Innovation through ideation and prototyping
    • After understanding the process and need for empathy, the next step is to identify opportunities for innovation through customers JTBD. Use these opportunities to generate ideas for rapid prototyping.
    • From ideation, build and test tangible digital prototypes with minimal resources. Use these digital prototypes to communicate ideas clearly to other teams for feedback and input, and learn how to build pitches for buy-in from anyone.
    • Finally, you will walk away with practical tips and tricks on how to make digital innovation come alive for you in your work, how to inspire change, and keep yourself accountable.
  • Methodology
    This programme is highly experiential and leverages on the use of actual, practical business challenges. Participants should expect to have a combination of content, practical exercises and numerous team challenges to interact and learn from each other.
  • Participant Profile
    Ideal participants are middle management from any function, with an interest in and potential to drive change and innovation
  • Trainer

    Christoffer Erichsen

    With over 20 years of experience in the fields of innovation, learning and facilitation of change, Chris is a highly sought-after international keynote speaker. He facilitates innovation labs for large organisations and runs 4 core modules: Design Thinking, Agile Projects, Cx4 Innovation Strategy, and Work 3.0.

    As senior process consultant, Chris has led and delivered large change management and innovation projects in the Europe and Southeast Asia. He has integrated his years of experience, unique frameworks and simple tools into a consulting practice that focuses on supporting individuals, networks and organisations in discovering their potential to create new value through innovation and change. Chris is a certified coach, GrowthWheel Business Advisor and Master Trainer. His client list includes: UNDP, Singapore Airlines, FedEx, Citi APAC, Malaysian Ministries, Maxis, DELL, The World Bank, AirAsia, Sime Darby and UAE’s Smart Dubai Government and Emarat Takaful.
    Chris advises the UN on innovation, consults with business leaders, mentors startups and invests in social enterprises. During his career, he has received a range of awards, including the CSR Leadership and Excellence Award at the World CSR Congress in 2013. He has recently been involved with supporting urban innovation in Southeast Asia and is collaborating with The Danish Design Centre on a global CitiesByDesign platform for innovation.

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