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Managing Multiple Tasks and Work Priorities
  • Overview
  • Objectives & Outline
  • Methodology
  • Participant Profile
  • Trainer
  • Overview
    PROGRAMME DETAILS

    DATE

    5 - 6 November 2019

    TIME

    9:00 AM – 5:00 PM

    VENUE

    Asian Banking School

    Having multiple priorities can result in important jobs being shuttled aside while extra time is spent on low priority tasks. Balancing multiple priorities become even more difficult when all the items on your work load are of high importance. This programme is designed to help participants handle their work demands and prevent high stress levels from occurring through their own toolkits. They will gain the ability to apply the necessary skills of managing multiple tasks, their time and deadlines, and become a super employee.

    LEARNING LEVEL

    Foundation

    PROGRAMME FEE

    AICB MEMBER

    MYR

    2,200*

    / PAX

    NON-MEMBER

    MYR

    2,700*

    / PAX

    *Subject to 6% Service Tax

  • Objectives & Outline
    LEARNING OBJECTIVES
    By the end of the programme, participants will be able to:

    • Learn productivity enhancement including focus and discipline, effectiveness and procrastination
    • Explore multitasking excellence, pros and cons, multitasking optimisation, personal ability and capacity to manage multiple tasks and priorities
    • Manage schedule and priorities towards performance excellence
    • Acquire in-depth knowledge on detailed customer-centric planning, results focused etc.
     
    PROGRAMME OUTLINE

    Introduction

    • Understanding the role of self-management in managing multiple tasks and priorities
    • Overview and context of task management
    • Overview and context of priorities management
    • What is multitasking?
    • Pros and cons of multitasking
    • Multitasking vs productivity
    • Situate the context

    How to Become a Super Employee

    • Mentality of a super employee
    • Identifying the skills necessary to lead and manage tasks and priorities
    • Eliminate real-life productivity blockers
    • Avoid distractions and interruptions
    • 5 attributes of a successful and productive employee
    • Understanding and analysing on what works best for you

    Productivity and Multitasking

    • Self-management, self-awareness and self-discipline
    • Conscious and unconscious motives and actions
    • Achievement drive and conscientiousness
    • Building the courage to challenge your comfort zone
    • Striving for work-life balance
    • Understand and manage your mental filters

    Managing Multiple Tasks and Priorities Through Proper Scheduling and Planning

    • Clarifying SMART goals, objectives, assumptions and constraints
    • Creating and developing a personal plan with an effective To-Do List and priorities
    • Creating a work schedule and planner

    Managing Multiple Tasks and Priorities Through Effective Time Management

    • Dealing with time wasters and working backwards through the timelines
    • Different approaches to time management
    • Integrating time management into development of time management
    • Identifying risks that affects tasks, priorities and deadlines
    • “Eat That Frog” technique by Brian Tracy
    • The psychology of procrastinating and procrastination that works
    • Prioritisation and the Time-Matrix Quadrant

    Managing Multiple Tasks and Priorities Through Self and Emotional Management

    • The importance of Emotional Intelligence
    • Understand the ways we work with others and with tasks at hand
    • Stress management and its relationship with job performance
    • Occupational boredom, satisfaction and health
    • The Job Burnout Phenomenon
    • Change stressors
    • Communication, delegation, collaboration and seeking help

    Real Life Case Studies

    • How to say “no”
    • Re-prioritisation
    • Assessment of a productive vs. non-productive employee
    • Work life balance: a productive behaviour

    Mental Filters
    • Reframing
    • Improvements and expectations
    • Self-talk
    • Keeping it ingrained into your DNA

  • Methodology

    Blended and experiential learning approaches to stimulate interest and increase absorption rate which includes the following interactive methods:

    • Exercises and case studies
    • Games and activities
    • Role plays, gamification and simulation
    • Pre and post assessments and follow ups
    • Tools and models
    • Active summaries and participant controls

  • Participant Profile

    Executives and above

  • Trainer

    Azman Shah


    Azman Shah is an experienced psychotherapist, international speaker, trainer cum-consultant and a coach who designs customised effective training programmes to accommodate the unique needs of each organisation. He was one of the pioneers advocating the concept of Emotional Intelligence at the workplace in Malaysia since 1995.

    He has 13 years of valuable experience in the United States, training and consulting on human performance in many notable organisations such as the United States Department of Agriculture, US Department of Justice, the Internal Revenue Service, American Correction Association and the Department of Transportation. He has also worked with many local clients that include GLCs and banks.


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