Next Gen Banking and The Future of Financial Services - Multi-Disciplines

The banking industry is undergoing rapid transformation driven by digital innovation, regulatory shifts and changing customer expectations. This programme is designed to equip banking professionals with the knowledge and strategies needed to thrive in the digital era.

This programme explores the latest technological advancements, emerging business models, and regulatory frameworks that are reshaping financial services. Participants will gain insights into AI-driven banking, open banking, embedded finance, digital payments, cybersecurity, and sustainable finance, with a focus on practical applications and real-world case studies.

Through interactive discussions and case studies, participants will learn how to integrate AI, automation and blockchain into their banking operations while ensuring compliance with regulations and global best practices. By the end of this program, participants will be equipped with the tools and strategies to navigate digital transformation, enhance customer engagement, manage risks and drive innovation in their organisations.

Programme Outline

Learning Objectives

By the end of the programme, participants will be able to:

Understand the evolution of banking and recognise key trends and technological advancements shaping the future of banking
Explore digital-first banking models and analyse the differences between traditional banks, digital banks and Banking-as-a-Service (BaaS) to identify new opportunities for innovation and growth
Leverage AI, data and automation and understand how artificial intelligence (AI), machine learning, predictive analytics, and robotic process automation (RPA) enhance customer engagement, risk management and operational efficiency
Address cybersecurity & compliance challenges by identifying key cybersecurity risks, fraud prevention strategies and regulatory compliance requirements

Programme Outline

Introduction to Next Gen Banking
Defining Next Gen Banking – What it means for Malaysian banks
Key Trends Shaping the Future of Banking
Digital transformation & banking evolution
Fintech collaboration & competition
Embedded finance & open banking
Regulatory Landscape in Malaysia
BNM's digital banking framework
Key compliance considerations
Digital-First Banking Models
Digital Banks vs. Traditional Banks – Key Differences & Strategies
Banking-as-a-Service (BaaS) & Embedded Finance
Open Banking & API Economy
Opportunities for innovation
Secure data sharing & customer consent
The Role of AI, Data & Automation in Banking
Artificial Intelligence (AI) in Customer Engagement
AI-powered chatbots & virtual assistants
Hyper-personalization through AI & big data
Predictive Analytics & Risk Management
Fraud detection using AI
Credit scoring & lending automation
Automation & Process Efficiency
RPA (Robotic Process Automation) in banking operations
The Future of Payments & Financial Transactions
The Rise of Cashless & Contactless Payments
Digital Wallets & Central Bank Digital Currencies (CBDCs)
Blockchain & Decentralized Finance (DeFi) in Banking
Cross-border payments & instant settlements
Cybersecurity & Risk Management in Digital Banking
Key Cyber Threats Facing Next Gen Banks
Fraud Prevention Strategies & RegTech Solutions
Regulatory Compliance & Data Protection (PDPA & BNM Guidelines)
Building Resilience Against Cyber Attack
Case Studies & Discussions
Case Studies from Leading Banks in Malaysia & ASEAN
Lessons from Global Digital Banks & Financial Technology Players

METHODOLOGY

Lecture, case studies and discussions

Participant profile

Senior management, digital banking teams, product development teams, risk & compliance officers, IT & innovation leaders and personnel

Trainer

Cheah Wee Leong

Director of Next Gen Banking Training,

Asian Banking School

Found a programme that you think would be suitable for your organisation?

Many of our courses can be customised and delivered in-house. We also provide consultancy services to create tailor-made training programmes that are specifically aligned with your organisation’s strategic learning requirements. Contact us today to learn more about how we can support your team’s development by completing the In-House Request Form here or Emailing Us here.

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Cheah Wee Leong

Director of Next Gen Banking Training, Asian Banking School

Cheah Wee Leong has more than 25 years’ experience working in the banking industry with local and foreign banks in various roles and capacities. A seasoned professional, Wee Leong brings with him broad experience as a former banker and management consultant.

Wee Leong started his career at Citibank in 1993 before joining US management consultancy firm Accenture in 1997. At Accenture, he was involved in managing large bank merger-integration, process re-engineering and transformation projects. He has worked in projects in various countries including Hong Kong, China, Singapore, Indonesia, Thailand, Mauritius and Saudi Arabia.

In 2003, Wee Leong joined CIMB as its Head of Operational Risk Management and led the implementation of the bank’s operational risk management and Basel 2 – Operational Risk framework. Subsequently, he assumed various senior roles in Trade Finance, Regional Transaction Banking, Corporate Banking, Treasury and Markets division and Group CEO office at CIMB. He was instrumental in helping CIMB win numerous awards in Transaction Banking in Malaysia, Indonesia and Thailand as Head of Regional Marketing, Regional Transaction Banking from 2011-2014. His last role at CIMB was as Director, Group Strategy.

Wee Leong holds a Bachelor of Business Administration from the USA and a Master of Business Administration (with Distinction) from the Anglia Ruskin University, UK. He obtained training from Citibank Asia Pacific Banking Institute in Singapore in 1995. He is a certified Chartered Banker, Certified Expert in ESG and Impact Investing (awarded by Frankfurt School of Finance and Management), Finance Accreditation Agency (FAA) Certified Training Professional and a holder of the “Certificate in Climate Risk” and “Certificate in Digital & AI Evolution in Banking” (awarded by Chartered Body Alliance, UK) and PRINCE2 Foundation and Practitioner Certificate in Project Management. Wee Leong completed the “Leading the Sustainability in Transformation in Banking” programme with the Frankfurt School of Finance and Management (Germany) in October, 2022 and the “Global Shifts and Risk for Banking Leaders” at Said Business School, University of Oxford (UK) in September, 2024. Wee Leong completed the “Creating Value with AI & Data for Banking and Finance Leaders” with the Essec Business School in Paris in July, 2025.