Module 1 examines the role of HRM and creating a culture of psychological safety in digital and cultural transformation. The module discusses how the DBS Bank in Singapore transformed from a ‘Damn Bloody Slow” bureaucratic government bank to become the top Digital Bank of Singapore for four consecutive years. The case examines how by first applying principle strategy and leadership thinking DBS management team successfully transform DBS.

Module 2 examines how poor HRM performance appraisal strategies at Wells Fargo Bank, one of the biggest banks in the USA, resulted in employees opening fictitious accounts for customers without their knowledge to meet stringent sales targets. The bank had to deal with civil and criminal lawsuits and paid out over USD2.7 billion in fines and settlements. The module discusses the importance of ethics and managing conduct risk as an important imperative to be a successful bank today.

Module 3 examines Santander Bank’s journey to transform HR. The reason for the change was because the current HR model and systems was not future ready. Santander Bank’s embarked on a journey to transform HR to deliver on the people, strategy, and priorities, ultimately accelerating the execution of the business strategy via a modern digital HR function.

Module 4 examines the role of HR in rethinking the organisation’s business model. We will examine the case of Blockbuster which was the most profitable company in the world that was almost unchallenged until a small start-up called Netflix killed Blockbuster though innovation technology and building a culture of freedom and responsibility. We will look at the Netflix HR practices that took them from average to awesome.