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The Future of Banking
  • Overview
  • Objectives & Outline
  • Methodology
  • Participant Profile
  • Trainer
  • Overview
    Programme Details
    Date
    8 May 2023
    Time
    9:00 AM – 5:00 PM
    Venue
    Asian Banking School
    HRDC PROG NO
    10001252708
    The global banking industry is facing a serious challenge as more consumers manage their personal finances using smartphones. Rapidly increasing demand for digital banking from millennials is transforming the global banking industry. Faced with changing consumer expectations, emerging technologies and new business models, banks need to start putting strategies in place now to help them prepare for the future.

    The future of banking will be faster, smarter, more accessible and with more choices to customers than before. With financial technology firms and new challengers growing at an increasing rate and technology becoming more advanced in global banking, innovation is key for banking in the 21st century.

    This 1-day programme will examine the forces driving the changes in banking today and what the future of banking looks like in 2030. It will examine why banks need to think how it can allocate resources to deliver more to their clients in a way that is faster and more impactful to shape banking, branches and services in the future.
    Learning Level
    Intermediate
    Programme Fees*

    AICB MEMBER

    MYR

    1,600

    / PAX

    NON-MEMBER

    MYR

    1,900

    / PAX

    *Subject to 6% Service Tax

    Register Now
  • Objectives & Outline
    LEARNING OBJECTIVES
    By the end of the programme, participants will be able to:
    • Analyse the changing role of branches and banking
    • Identify and analyse new external competitive threats to the banking industry
    • Evaluate the challenges faced by banks as a result of technology
    PROGRAMME OUTLINE
    Impact of new technologies on the competitive landscape
    • Pressures on the “traditional banking” model
    • Changes to the nature of the customer relationship
    • Customer empowerment

    The impact of enhanced regulation
    • Increased requirement for regulatory compliance
    • Impact on resources and the cost of compliance
    • How compliance risk can shape banks' business strategy

    New competition, business models and challengers
    • Peer-to-peer lending
    • Crowdfunding
    • Robo-advising
    • Efficient payments
    • Blockchain and crypto-currencies
    • AI and Big Data

    Case studies and discussions

    The changing role of branch and traditional banking products
    • Reduced importance of the branch and rationalisation of branches
    • New technology deployment in branch banking
    • Changes in the branch format and the role of branch staff

    The need to fully embrace digital banking
    • Investment in systems, online and mobile banking
    • Fully engaged with digital natives
    • Embedding banking in customers' online activity

    The importance of customers
    • An integrated service
    • The use of data analytics and targeted marketing
    • Leverage the power of customers

    The need for adaptability
    • Banking technology trends
    • New risks and opportunities

    Case studies and discussions
  • Methodology
    Lecture including presentations, case studies and discussions
  • Participant Profile

    Retail, commercial and corporate bankers and anyone who would like to understand about the changes in global banking and the future of banking

  • Trainer

    CHEAH WEE LEONG

    Cheah Wee Leong has more than 25 years’ experience working in the banking industry with local and foreign banks in various roles and capacities. A seasoned professional, Wee Leong brings with him broad experience as a former banker and management consultant.

    Wee Leong started his career at Citibank in 1993 before joining US management consultancy firm Accenture in 1997. At Accenture, he was involved in managing large bank merger-integration, process re-engineering and transformation projects. He has worked in projects in various countries including Hong Kong, China, Singapore, Indonesia, Thailand, Mauritius and Saudi Arabia.

    In 2003, Wee Leong joined CIMB as its Head of Operational Risk Management and led the implementation of the bank’s operational risk management and Basel 2 – Operational Risk framework. Subsequently, he assumed various senior roles in Trade Finance, Regional Transaction Banking, Corporate Banking, Treasury and Markets division and Group CEO office at CIMB. His last role at CIMB was as Director, Group Strategy.
    Wee Leong holds a Bachelor of Business Administration from the USA and a Master of Business Administration (with Distinction) from the Anglia Rushkin University, United Kingdom. He obtained training from Citibank Asia Pacific Banking Institute in Singapore in 1995. He is a certified Chartered Banker, Finance Accreditation Agency (FAA) Certified Training Professional and a holder of the PRINCE2 Foundation and Practitioner Certificate in Project Management.
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