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DiSCovering Personality to Strengthen Working Relationships
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DiSCovering Personality to Strengthen Working Relationships
  • Overview
  • Objectives & Outline
  • Methodology
  • Participant Profile
  • Trainer
  • Overview
    PROGRAMME DETAILS

    DATE

    18 – 19 April 2018

    TIME

    9:00 AM – 5:00 PM

    VENUE

    Asian Banking School
    As individuals we often talk, think and act in different ways that can create tension, frustration and misunderstandings within group dynamics. The resulting conflict occurs in all areas of social interaction and can have profound impacts on business operations. Even if differences cannot be totally resolved they do require management and oversight to minimize their negative influences. This programme uncovers the personalities and behavioural types as defined by DISC (Dominant, Influential, Steady, Compliant) and equips the budding manager with the skills to negate their impact. 
    LEARNING LEVEL
    Intermediate
    PROGRAMME FEE*

    AICB MEMBER

    MYR

    2,200

    / PAX

    NON-MEMBER

    MYR

    2,700

    / PAX

    *inclusive of GST
  • Objectives & Outline
    LEARNING OBJECTIVES
    By the end of the programme, participants will be able to:
    • Recognise the different personalities and behavioural types of DISC 
    • Discover principles of behavioural interaction 
    • Identify specific characteristics of DISC behavioural styles 
    • Interpret blends of behavioural styles 
    • Apply the personality system in daily personal and working life 
    PROGRAMME OUTLINE
    • Importance of understanding behavioural styles 
    • Principles of behavioural interactions 
    • Using self-assessment profile to identify behavioural style 
    • Specific characteristics of DISC behavioural styles 
    • Distinguishing a person’s mask and core self 
    • Special graph patterns 
    • Interpreting patterns and behavioural blends 
    • Interaction preferences of different styles 
    • 4 tools in applying the personality system 
    • Action Plan – building an effective relationship 
  • Methodology

    Interactive lectures with case studies and group discussions

  • Participant Profile
    Executives, Managers and above from banking institutions
  • Trainer

    Shahrul Adzuan Ahmad

    Consultant, Asian Banking School

    Shahrul Adzuan Ahmad has 27 years of working experience in the banking sector, with 24 of those years in training and development at several banking institutions. He started his career in banking in 1990 as a Branch Officer when he joined Maybank Finance Berhad.

    He then went on to join EON Finance Bhd in 1993 as a Training Officer, which then marked the start of his training and development career. In 2004, he became a trainer at EON Bank Bhd where he conducted technical and non-technical programmes. His last position prior to joining the Asian Banking School was with United Overseas Bank (Malaysia) Berhad where he was involved in numerous bank-wide training initiatives and programmes, with Foreign Exchange Administration (FEA) Rules being one of the key training programmes he conducted. Other training programmes delivered during his years with the banks include Exchange Control Notices of Malaysia (ECM), AML/CFT related programmes, credit-related programmes, Leadership Development and soft-skills programmes. He also developed new training programmes and reviewed training content for improvement and enhancement, as well as coordinated and administered the internal AML/CFT e-learning programmes.
    Shahrul holds a Diploma in Banking Studies from Institut Teknologi Mara (now known as Universiti Teknologi Mara) and a Bachelor’s Degree (Sc.) in Human Resource Development from Universiti Teknologi Malaysia. He is also a Certified Training Professional (CTP) and DiSC - Certified Behavioural Consultant (CBC).

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