As providers of finance and services to companies and other entities that are responsible for reducing GHG emissions, financial services institutions have the ability to boost the transition to a net-zero economy. Banks play a key and influential role in promoting green and sustainable practices, given its roles as lender and advisor.

Banks’ client-facing staff are a vital link between finance and business action. Relationship managers and client-facing staff can facilitate two-way partnerships with companies to encourage net zero transitions and provide the necessary financial support. Client engagement is vital in the bank’s business model to explore how a client’s needs and the bank’s offerings can match.

In this one-day programme, participants will learn how to engage with customers on their transition towards a low-carbon and green economy. Participants will learn about common ESG products and services, basic concepts of ESG and how to apply sustainability concepts in client engagement. This will prepare relationship managers and front-line staff to steer clients to become more aware of the importance of ESG adoption and to help their organisation transition towards sustainable practices.