This programme is tailored for finance professionals seeking to deepen their mastery of marketing, distribution, and investor servicing within the retail investment sector.
Participants will acquire practical insights on engaging clients effectively, communicating product features clearly, and maintaining full compliance in every interaction. Through a mix of case studies, interactive discussions, and real-world examples, attendees will develop the skills and knowledge to elevate client satisfaction, optimise distribution strategies, and drive sustainable business growth in today’s fast-changing financial landscape.
Programme Outline
Learning Objectives
By the end of the programme, participants will be able to:
Deliver compliant and effective investor servicing by interpreting key documents and communications
Manage the end-to-end investment process, including financing, switching, and taxation risks, with confidence
Communicate investment performance clearly, handle client queries professionally, and enhance the overall client experience
Advise clients on suitable retail and alternative investment options and guide informed portfolio decisions
Crafting compliant advertising and promotional materials
Ensuring transparent and regulatory-compliant investor communications
Interactive Exercise: Review sample PHS, prospectus, and disclosure documents to pinpoint key compliance elements and identify improvement opportunities
Integrating retail investment products (Unit Trusts, PRS) into diversified portfolios
Overview of alternative investment opportunities
Educating clients on foundational financial concepts
Case Study: Analyse a sample client portfolio and recommend an optimal mix of retail and alternative investment solutions
METHODOLOGY
Lectures including presentations, case studies and discussions
Participant profile
This programme is ideal for professionals responsible for or involved in the retail investment value chain, including client interaction, product distribution, and regulatory adherence
Trainer
Wong Loke Lim
Principal of i-Biz Concept Sdn Bhd, financial training & management resources provider
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As the industry’s preferred partner in learning and development, ABS offers customised and open enrolment training programmes that cover a comprehensive list of banking areas.
Principal of i-Biz Concept Sdn Bhd, financial training & management resources provider
Loke Lim has almost thirty years of banking and finance-related experience. Currently, he is the principal of i-Biz Concept Sdn Bhd, a financial training and management resources provider. He is also a director of a Bursa Malaysia-listed company and sits on the Board of Governors of the Financial Planning Association of Malaysia, where he was the Deputy President from 2011-2013. Previously, he was the Chief Executive/Licensed Representative of a fund management company, a general manager at KAF Investment Bank Berhad and the Group Chief Internal Auditor of a KLSE (now Bursa Malaysia)-listed company. He speaks regularly on topics relating to capital markets, treasury, accounting and wealth management, and conducted training programmes for capital market professionals, private bankers and wealth managers in various financial centres in the Asia-Pacific region. He is a chartered accountant, a fellow of the Association of Chartered Certified Accountants and a Certified Financial Planner.
The Asian Banking School (ABS) is dedicated to developing talent and is the largest specialised provider of quality banking training programmes in the ASEAN region.
Note ON CURRENCY CONVERSION in IPAY88 Payment Gateway
Please take note that this amount will be reflected in Malaysian Ringgit (MYR) in the iPay88 Payment Gateway based on the daily foreign currency exchange rate.
Note for offline payment Method
Kindly download the Payment Form here for our banking details and if making company sponsored payments. You are required to upload this form to complete the registration process.
Kindly download the Payment Form here for our banking details and if making company sponsored payments. You are required to upload this form to complete the registration process.
